Agency Policy — ZiyaTech Solutions

At ZiyaTech Solutions, we value transparency and professionalism in all client engagements. The following policies outline how we work with our clients, from project initiation to delivery and support.

1) Project Process

• We begin by understanding client needs in detail.
• An outline of the work is shared and confirmed with the client.
• A written agreement is then prepared and finalized.
• All official communication is done through email for record-keeping.

2) Payment Terms

• Clients must pay 30% advance at the time of confirming the project.
• The remaining balance must be paid in full before the final delivery.
• All invoices and receipts will be provided digitally via email.

3) Delivery Policy

• Project delivery timelines will be clearly mentioned in the agreement.
• If there is any delay from our side, we will inform the client in advance.
• Delivery is considered complete once the final product is handed over and approved as per the agreed scope.

4) Cancellation Policy

• Once an agreement is signed and work has started, cancellation is only possible if there is scope for it.
• Final decision for approval/rejection of cancellation requests rests with ZiyaTech Solutions.
• In case of cancellation after project initiation, the advance payment will not be refunded.

5) Modifications & Change Requests

• Any post-agreement modifications must be requested via email as soon as possible.
• We will assess feasibility, cost impact, and timeline adjustments before confirming the change.
• If changes are outside the agreed scope, additional charges may apply.

6) Support Policy

• Support and maintenance are provided strictly as per the agreement signed at the start of the project.
• For ongoing support, clients can contact us via email, phone, or the official Contact Page.

7) Final Notes

• All terms, timelines, and conditions are subject to the signed agreement between the client and ZiyaTech Solutions.
• By engaging with our services, the client agrees to comply with these policies.

Contact Information

📞 Phone: +91 9332-31 55 57
📧 Email: support@ziyatechsolutions.com
🌐 Website: ziyatechsolutions.com
🔗 Contact page: https://ziyatechsolutions.com/contact-us/