Privacy Policy — ZiyaTech Solutions
ZiyaTech Solutions (“we”, “our”, “us”) respects your privacy. This Policy explains what data we collect, why we collect it, how we use it, and the choices you have. It applies to all visitors, leads, and customers who use our website and services.
Who we are
Business name: ZiyaTech Solutions
Website: ziyatechsolutions.com
Contact email: support@ziyatechsolutions.com
Contact number: +91 9332-31 55 57
Contact page: https://ziyatechsolutions.com/contact-us/
1) Information We Collect
- Contact & Business Info: name, email, phone, company name, role, project requirements (when you fill forms, email us, or speak with us).
- Contract & Billing Data: address, GST details, proposal/SoW, invoices, payment confirmation (via our payment partner). We do not store full card/bank details on our servers.
- Usage & Device Data: IP address, pages visited, timestamps, referral source, device/browser info; collected via cookies/analytics to improve site performance.
- Support Communications: emails and attachments related to onboarding, delivery, revisions, and maintenance.
2) How We Use Your Information
- Service delivery: discuss requirements, share proposals, draft agreements, build and deliver websites, provide support/maintenance.
- Communication: send project updates, invoices, payment reminders, and important notices (mostly via email).
- Improvement & Security: analyze site traffic, troubleshoot issues, prevent fraud/abuse.
- Legal & Compliance: maintain records required by tax, accounting, and applicable laws.
Legal bases (where applicable): consent, performance of a contract, legitimate interests (service improvement/security), and legal obligation.
3) Cookies & Analytics
We use cookies and similar technologies to remember preferences and to measure how our site is used.
- Types: strictly necessary, performance/analytics, and preference cookies.
- Managing cookies: you can block cookies in your browser settings; some features may not work as intended.
- Analytics: we may use tools (e.g., Google Analytics) that set cookies and process usage data in aggregated or pseudonymous form.
4) Sharing Your Information
We do not sell personal data. We may share limited data with:
- Service providers/Processors: hosting, analytics, email, payment gateways, and security vendors—only as needed to provide our services.
- Professional partners: when necessary to fulfill a project you requested (e.g., domain/DNS or third-party integrations).
- Legal/Compliance: if required by law, to protect rights, safety, or enforce agreements.
All vendors are expected to maintain appropriate security and confidentiality.
5) Data Retention
- Leads & enquiries: up to 24 months from last interaction.
- Customers & projects: for the project duration and as required by law (e.g., tax/accounting records typically 6–8 years).
We delete or anonymize data when it’s no longer needed.
6) Security
We use reasonable technical and organizational measures (HTTPS, access controls, need-to-know access, regular updates). No method of transmission or storage is 100% secure; we work to reduce risk and act promptly on issues.
7) Your Rights & Choices
Depending on your location, you may have rights to:
- Access, correct, update, or delete your data.
- Object or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Data portability (copy of data in a usable format).
To exercise rights, email support@ziyatechsolutions.com. We may need to verify your identity before acting on requests.
8) International Transfers
Our vendors may process data in other countries. We take steps to ensure appropriate protections consistent with applicable law (e.g., contracts with standard safeguards).
9) Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us to remove it.
10) Third-Party Links
Our site may link to third-party websites (e.g., payment gateways, portfolios, tools). Their privacy practices are separate; please review their policies.
11) Email & Communications
All official project communication—including proposals, confirmations, agreements, milestones, delivery timelines, and change requests—will be conducted via email for record-keeping. For any post-agreement modification needs, please email us as soon as possible; we’ll assess feasibility and impact on scope, cost, and timelines.
12) How to Contact Us
Questions or requests about this Policy or your data?
Email: support@ziyatechsolutions.com
Phone: +91 9332-31 55 57
Contact form: https://ziyatechsolutions.com/contact-us/
13) Changes to This Policy
We may update this Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a new “Last updated” date.